SolarWinds 集成

同时使用 ServiceDesk Plus 和 SolarWinds 的组织现在可以集成这两个应用程序，以便在 ServiceDesk Plus 中为 SolarWinds 中发出的警报自动记录工单。每当警报再次发生时，工单将重新打开，并仅在警报重置时关闭。

请注意，目前只有云版本的 ServiceDesk Plus 支持这些功能；不过，内部部署版本也将很快支持这些功能。

该集成包括的一些主要功能有：

触发警报时自动记录事件。
从 ServiceDesk Plus 工单中确认警报。
根据警报状态更新工单，即警报重置时关闭工单，警报再次发生时重新打开工单。
在 ServiceDesk Plus 中生成报告，以进一步分析与警报相关的工单指标。

下面的截图显示了为一个警报创建的工单、为一个重复出现的警报重新打开的工单以及通过重置警报解决的工单。

配置集成

要使该集成发挥作用，用户需要分别在 ServiceDesk Plus 和 SolarWinds 中配置以下内容。

ServiceDesk Plus 配置

在 ServiceDesk Plus 中，转到设置 > 开发人员空间 > 自定义函数。
从下拉菜单中选择回调函数，然后单击新建自定义函数按钮。

提供名称和 api 名称，并在发布复选框上打勾。
在参数下选择原始数据。
复制下面提到的代码并保存页面。

body = body.toString(); /*Specify the portal of the request to which the note must be added*/ portal_name = "itdesk"; /*Input data provided is a raw data, which will come as a String so converting it to a Map, so that it will be available in the JS Object format*/ inputMap = body.toMap(); /*Provide the corresponding status name in SDP Cloud application, for the incident to reopen, when the same alert has been raised again*/ reopenStatus = "Open"; /*Provide the corresponding status name in SDP Cloud application, for the incident to be completed, when the reset alert has been raised*/ completedStatus = "Resolved"; /*Please provide the content to be added as the note, when the alert has been reset*/ resetContent = "Alert has been reset"; /*Please provide the content to be added as the note, when the alert has been reopen*/ reopenContent = "Alert has been reopened"; /*Please provide the additional field key of the alert id*/ alertIdUdfKey = "udf_char46"; //Code flow begins here alertId = inputMap.get("alertId"); operation = "ADD"; if(inputMap.get("operation") != null && inputMap.get("operation") == "RESET") { operation = "RESET"; } if(alertId != null) { requests = zoho.sdp.invokeurl [ url :"/app/" + portal_name + "/api/v3/requests" type :GET parameters:{"input_data":{"list_info":{"search_criteria":{"field":"udf_fields." + alertIdUdfKey,"condition":"is","values":{alertId}},"row_count":1,"sort_fields":{{"field":"display_id","order":"desc"}}}}} ]; requests = requests.get("requests"); respone = Map(); if(requests.size() > 0) { requestDetails = requests.get(0); requestId = requestDetails.get("id"); statusName = reopenStatus; noteContent = "Alert has been reopened " + body; if(operation == "RESET") { statusName = "Resolved"; noteContent = "Alert has been reset " + body; } addNote = zoho.sdp.invokeurl [ url :"/app/" + portal_name + "/api/v3/requests/" + requestId + "/notes" type :POST parameters:{"input_data":{"request_note":{"description":noteContent}}} ]; response = zoho.sdp.invokeurl [ url :"/app/" + portal_name + "/api/v3/requests/" + requestId type :PUT parameters:{"input_data":{"request":{"status":{"name":statusName}}}} ]; } else { requestData = Map(); requestData.put("subject",inputMap.get("alertMessage") + " - " + inputMap.get("nodeName")); description = "Node Name : " + inputMap.get("nodeName") + " Alert Description: " + inputMap.get("alertDescription") + " Alert ID: " + inputMap.get("alertId") + " Alert Trigger Time: " + inputMap.get("alertTriggerTime") + " Severity: " + inputMap.get("severity") + " Alert Definition ID: " + inputMap.get("alertDefinitionId") + " Alert Acknowledgement Link: <a href='" + inputMap.get("alertAcknowledgementLink") + "'>" + inputMap.get("alertAcknowledgementLink") + "</a>"; requestData.put("description",description); /*If you want to store the alert data to the additional fields, the following is the format.*/ udfFields = Map(); udfFields.put(alertIdUdfKey,alertId); /*adding the udf fields object to the request data*/ requestData.put("udf_fields",udfFields); response = zoho.sdp.invokeurl [ url :"/app/" + portal_name + "/api/v3/requests/" type :POST parameters:{"input_data":{"request":requestData}} ]; info response; } } return response.toMap();